OUR POLICIES  

We will work with you from concept to the finished product. For all custom orders, please follow the four simple steps outlined below:

1:CUSTOM ORDERS

1. Contact us through email with details of what you want. Attach any images or artwork.

2. We will contact you to discuss the preliminary design process.

3. We will email you the completed design for your review and approval

4. Once you approve, we will proceed with production

2:SHIPPING

Please be informed that shipping charges are not included in our listed price. As soon as your order is approved for production, we will provide you with a quote for shipping. We do ship worldwide. 

3:GIFT SHIPPING

Please take advantage of our gift shipping services. We can gift-wrap your order and have it shipped directly to the recipient or loved ones, from our manufacturing facility, to make things easier for you.

4:RETURNS

Our products are made to put a huge smile on your face; we stand behind our products. If you are not pleased with your purchase from JFJ Canada, just contact us within 30 days and we will give you a refund or replacement. While we hope  it doesn't come to that , please be rest assured that we will make it as painless as possible for you with a free replacement shipping as well. In addition to our 30 day satisfaction guarantee, our products are also covered by a 12 months Limited Warranty

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